We just wanted to give you all a quick update on how the current Covid-19 outbreak is affecting iQuatics and your ability to order and have orders delivered.
At the time of writing it is business as usual here at iQuatics, we have good levels of stock, all of our staff are fit and well and our supply chains are good. We have taken extra steps to ensure that we are minimising the risks to our staff in the hope this will allow us to continue to operate as normal for as long as possible.
All of our courier services are working as normal although we understand there is an increase in volume going through these services and some delays may occur in delivery.
We have noticed over the weekend an increase in sales on things like Aquarium Salt, Fish Foods and other consumables we sell, while it is prudent to make sure you are prepared we want to reassure our customers that we are operating as normal at this moment in time and it is our intention to do so until we are told otherwise.
We really understand that this is a worrying time for everyone, there is no doubt that at some point in the near future it is likely that the Covid-19 outbreak will affect all of us in some way.
We would advise a little preparation for your aquatic inhabitants, although not the highest priority during uncertain times, a little forethought can make your aquarium one less thing to worry about.
– Do you have a reasonable supply of your consumables like Food, both frozen and flake/pellet
– Do you have a spare heater/chiller incase of a failure
– Do you have an air pump you can use incase of a power outage
We are not in anyway advocating the stock piling of products, just sufficient that you can get through a week or two should you need too, it’s not the usual business minded approach but we are asking that you only order your regular orders at the moment, there really isn’t a need to stock pile foods or salt etc, we have plenty to go around, providing we are all sensible about our needs.
Lastly and most importantly, please look after yourselves and each other, we are very fortunate to have a great customer base and we feel like we’ve got to know a lot of you over the years during phone conversations, on the forums or social media, we really mean it when we say we will do everything we can to help if you need it.