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Terms and Conditions

Terms and Conditions

1. The owner of this website is iQuatics Ltd. whose address is Unit 8 Prince Street Business Park, Leek, Staffordshire Moorlands, ST13 6DB (‘iQuatics Ltd.’/‘we’ /‘us’/‘our’).

2. Your contract for purchases made through our sites is with iQuatics Ltd. and you undertake that any and all goods ordered by you are for your own private and domestic use only. (Excluding trade customers who can use for resale and shop fitting purposes).

3. You must be eighteen years old to use this site. If you are under eighteen, you may only use the site in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, please do not use the site.

4. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

5. No contract for the sale of any product will subsist between you and iQuatics Ltd. until iQuatics Ltd. dispatches the product(s) ordered. We will confirm that the product(s) have been dispatched by a confirmation email. This confirmation e-mail amounts to an acceptance by iQuatics Ltd. of your offer to buy goods from iQuatics Ltd. or a third party supplier that is engaged on your behalf by iQuatics Ltd. (whether or not you receive that e-mail).

6. You agree that e-mail can be used as a long-distance means of communication.

7. This confirmatory e-mail will contain all relevant statutory information concerning your contract.

8. The confirmatory e-mail will also contain a link to these terms and conditions, and may be amended in accordance with paragraph 59 below from time to time.

9. You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.

10. iQuatics Ltd. will not pass on your personal or credit or debit card details to any third party except where an additional security check may be deemed necessary. We shall be entitled to process your data in accordance with the terms of our Privacy Policy. Please view this document for further information.

11. You undertake that all details you provide to iQuatics Ltd. for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.

12. You must choose a username and password on completion of registration. You are responsible for all actions taken under that username and password and shall only use the site under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If it is compromised, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password.

13. If there are any changes to the details supplied by you it is your responsibility to inform iQuatics Ltd. as soon as possible.

14. All purchases are non-transferable.

15. iQuatics Ltd. reserves the right to make a 15% restocking charge for any goods which are not returned in mint condition or to refuse to accept such goods, at its sole discretion. iQuatics Ltd. also reserves the right to make a charge for collecting goods from your premises in circumstances where they are not defective but you have cancelled your order. Your statutory rights are not affected.

16. Registered users are permitted to post reviews on products provided that they comply with our Customer Review Guidelines.

17. You acknowledge that any review, feedback or rating which you leave may be published and agree that it may be displayed for as long as we consider appropriate and that the content may be syndicated to other iQuatics Ltd. sites and publications.

18. You agree to indemnify and hold us harmless against any claim or action brought by third parties, arising out of or in connection with any feedback, ratings or reviews posted by you on the website, including the violation of their privacy or intellectual property rights.

19. You grant iQuatics Ltd. and its affiliate companies a non-exclusive, royalty-free worldwide license to use or edit any reviews posted by you. We reserve the right to publish, edit or remove any reviews without notifying you.

This section applies only to the extent permitted by law. For the avoidance of doubt, iQuatics Ltd. do not exclude or limit any liability for (a) personal injury (including sickness and death) where such injury results from iQuatics Ltd.’s negligence or willful default, or that of iQuatics Ltd.’s employees, agents or subcontractors or (b) fraudulent misrepresentation.

20. IQuatics Ltd. does not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.

21. If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfill an order for a product which was advertised at an incorrect price; if the item(s) has been charged and not dispatched we will cancel and refund your order.

22. iQuatics Ltd. will do its best to correct errors and omissions as quickly as practicable after being notified of them.


24. In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, iQuatics Ltd. shall, at its own option, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question PROVIDED THAT you notify iQuatics Ltd. of the problem in writing at the address stated in the confirmation e-mail within 10 working days of delivery of the goods. NOTHING IN THIS CLAUSE AFFECTS YOUR STATUTORY RIGHTS.

25. You and iQuatics Ltd. will only be liable under these terms for losses which are a reasonably foreseeable consequence of the relevant breach of contract.

26. The products sold on the site are provided for private domestic and consumer use only. Accordingly, iQuatics Ltd. do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the site or for any products or services purchased from iQuatics Ltd.

27. All electrical products are covered by a twelve month manufacturer’s warranty. If your product develops a fault while under warranty, please contact iQuatics Ltd. and we will advise you where to send it for repair. It is a “return to base” warranty therefore there will be a delivery charge to return the product back to the relevant UK service centre.

28. If iQuatics have to fix or replace any item due to a fault, we will not take responsibility for the loss of livestock of your aquarium. iQuatics endeavour to get the problem rectified as soon as possible.

29. Credit and Debit cards are debited on the day of shipping by iQuatics Ltd. All prices include sales taxes (where applicable) unless otherwise stated, and no charge is made for UK mainland standard shipping.

30. iQuatics Ltd. aims to arrange shipment of all ‘in stock’ items within 24 hours of receiving your order. Your order may be delayed if the item is not in stock. Some items may be unavailable and the current stock status is approximate.

31. You can keep track of your order status yourself on-line with the order tracking facility on your account page. Our standard Returns Policy applies to all purchases from iQuatics Ltd.

32. The period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order and stated in the Order Confirmation. Please note that your goods may be sent to you in installments. You may cancel your entire order with us if subsequent installments forming part of your order are not delivered by us.

33. If your delivery address is outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; iQuatics Ltd. advises each customer to contact their local customs office for further information.

34. Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

35. For Christmas deliveries, we recommend that you order by the 18th December. We will endeavor to dispatch all ‘in stock’ orders within 24 hours, however we cannot guarantee delivery on or before the 24th December as the post may be delayed in your area.

36. We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

37. No waiver by us of any breach of these terms shall be considered as a waiver of any subsequent breach of the same or any other provision.

38. You may not permit; create unauthorised framing of, or deep linking to, the site or the creation of derivative works thereof from any other website under your management or control.

39. In these Terms, ‘Intellectual Property Rights’ means patents, database rights, copyright, design rights (whether registered or unregistered), trademarks (whether registered or unregistered) and other similar rights, together with the right to apply for the protection of any such rights. All Intellectual Property Rights in the site shall be owned by us absolutely.

40. Subject to the license granted to you to use the site, iQuatics Ltd reserves all rights, title and interest in its Intellectual Property Rights in the site. Any goodwill accruing from use of iQuatics Ltd. and its affiliates’ trademarks, trade and business names and service marks under this Agreement will vest in iQuatics Ltd. and its affiliates, as appropriate.

41. It is a crime to use a false name or a known invalid credit card to order. Anyone caught willfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. iQuatics Ltd. tracks the electronic ‘fingerprints’ of every order placed on to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.

42. We reserve the right to terminate this agreement and to suspend or terminate your access to the site immediately and without notice to you if i. you fail to make any payment to us when due; ii. breach the terms of this agreement (repeatedly or otherwise); iii. When requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity; iv. we suspect you have engaged, or about to engage, or have in any way been involved, in fraudulent or illegal activity on the site.

43. iQuatics Ltd. may amend these terms from time to time, and place the new version on the site. When iQuatics Ltd. do so, it will mention the fact on our home page ( For users purchasing goods or registering on the site for the first time, all purchases from the date that the amended terms are placed on our website onwards will be governed by those new terms otherwise; such changes will be effective against existing users thirty days following posting of the amended version on the site. Your continued use of the Site following iQuatics Ltd.’s posting of any changes will constitute your acceptance of such changes. If you do not agree to any changes to these Terms, then your only remedy is to cease using the site.

44. These Terms supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between iQuatics Ltd. and you relating to your purchase. iQuatics Ltd. advises that you print off and keep safe a copy of these terms and conditions once your order has been accepted by iQuatics Ltd. We will store a copy of the contract entered into by you with iQuatics Ltd. You are advised to read (and are responsible for reading) fully all information on this website.

45. If any provision of these terms shall be held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the remaining parts of these Terms and the remainder of the affected provision shall be unaffected.

46. Delivery Address: Please ensure you give the correct delivery address. Any incorrect and incomplete address risks being returned to us, in these cases you will be liable for a second delivery charge before re-dispatch.
The delivery address will be directly copied from the address provided, we take no responsibility for lost post due to incorrect postcode supplied etc.
If in case of damaged items please keep original packaging as the delivery company may require this to be sent in at a later date.

47. Our £2.50 next day delivery charge is only Valid for UK Mainland on orders made before 3.30pm weekdays, not including public holiday. Christmas delivery times may vary. (Not including trade customers)


We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit for detailed guidance.

The list below describe the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)


These are cookies that are set by this website directly.

Google Analytics: We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information.We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

You can find out more about Google’s position on privacy as regards its analytics service at

CMS: Our websites runs open source CMS platforms and cookies are used to store basic data on your interactions with the CMS, and whether you have logged into the CMS. We use a session cookie to remember your log-in for you if you are a registered user and we deem these as being strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken.

More information on session cookies and what they are used for at


These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. Cookies are currently set by **LinkedIn, Twitter, Facebook, SO-CHAT, Google+ and Pinterest. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.

You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.


We use a session cookie to remember your log-in for you and what you’ve put in the shopping basket. These we deem strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken.

iQuatics “Like & Share” Facebook Competitions Terms & Conditions

Entries are limited to 1 per person. Entries from accounts deemed illegitimate or fake will not be counted.

This competition is only open to UK residents only.

To enter the competition entrants must visit: and comment on the competition post.

Unless stated otherwise, one winner to be picked. Prizes won are non-transferable, and will only be available to the chosen competition winner.

If the promoter is unable to award the prize as described in these terms and conditions, for reasons beyond the promoter’s reasonable control, it reserves the right to award a prize of an equal value.

By participating in this promotion all entrants agree to receive future marketing communications from iQuatics.

Facebook in no way endorse, promote or are associated with this competition.

By participating in this promotion all entrants agree to receive future marketing communications from iQuatics Ltd.

Facebook are excluded from any liability for this promotion. Facebook are not sponsoring, endorsing, associated with or in any way involved in the administration of this promotion. Any information provided by entrants is being provided to the promoter of the promotion and not to Facebook.

By taking part in this competition entrants are giving their full consent for iQuatics Ltd to use any information collected or content in future marketing communications (this includes but is not exclusive to social media channels).

The winner may be required to take part in post draw publicity if requested so by iQuatics Ltd.

Participation in this competition confirms the full acceptance of these terms and conditions.

iQuatics Ltd reserves the right to amend these terms and conditions at any time.

The promoter’s (iQuatics) decision is final and binding in all matters.


Your Plan Benefits

You are entitled to access our  UK-based offices on 0845 269 7417 to receive help if your equipment is not working.
If your equipment suffers either:

1. damage caused accidentally (physical damage as a result of a sudden cause which stops the equipment working properly) either within or outside the supplier’s or manufacturer’s guarantee or;

2. a mechanical or electrical breakdown outside the supplier’s or manufacturer’s guarantee period;

and our customer services team are not able to resolve the problem we will, in our discretion, decide whether to approve a repair, and then pay for the parts and labour cost of repair, or may replace or pay the cost of replacing your equipment, in each case subject to the terms and conditions below.

Terms and Conditions General

1. There is no limit to the number of repairs to your equipment which can be approved during the period of your plan.
2. Repair work authorised by us will be carried out during our repairers’ normal working hours only, which are typically Monday – Friday, 9am to 5pm.
3 .Applications for repairs of equipment will only be considered where the equipment is no longer covered by any supplier’s, manufacturer’s or repairer’s guarantee for parts and labour charges.
4. You must operate your equipment in line with the manufacturer’s instructions and must not modify it.
5. Your equipment must not have been lost, stolen, misused, neglected, poorly installed, subject to malicious damage, or damage caused by fire, explosion, floods, lightning, storms, frost or other bad weather conditions, rust, corrosion or water.
6. Your equipment must not be subject to a current recall.
7. Your equipment must be used in a domestic environment. Equipment used in a non-domestic or commercial environment must be subject to our prior approval in writing.
8. Your equipment must be repaired within the United Kingdom.
9. You are liable for the cost of repairs if there is no fault found with the equipment, or to the extent that it requires routine maintenance, cleaning, servicing, cosmetic repairs (e.g. damage to paintwork, dents or scratches) or where there is any problem with the supply of electricity, gas or water.
10. Payment will not be approved for costs arising from being unable to use your equipment or for any other loss or damage not included under your plan benefits which arises from the breakdown of your equipment, including any costs to remove or reinstate built-in or fitted equipment.
11. If, when you require breakdown service, there is any other service agreement or an insurance policy under which you are entitled to claim, we may only pay an appropriate proportion.

– The plan does not include:the failure of the equipment to operate correctly caused by the withdrawal of services by a third party.
– replacement of consumer durables (e.g. batteries, light bulbs and fuses).
– accessories unless we agree otherwise in writing.
– Postage back to iQuatics of the item in question, the extended warranty is a return to base warranty. Your warranty includes, parts, labour and return postage.

Replacement Equipment

1. If a repair is approved, we may replace your equipment with new equipment of the same or similar make and specification, if we decide not to repair it.
2. When your equipment has been replaced under condition 1 above your plan will end immediately.
3. When your equipment has been replaced you will be responsible for disposing of the original equipment at your own cost if it remains in your possession.



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